Frequently Asked Questions

Having trouble? Please take a look and see if there’s an answer to your problem here. If not, contact the support team for assistance and we’ll be with you in a jiffy.

In fact if you have any ideas, suggestions or complaints to make then we want to hear them. The more you tell us about your experience, the better we can make it - contact us here.

Back to FAQ menu

Browsing The Site

Q. I can’t view folios/Links from listings do not open

A. To view a folio you should be able to click on a name from the A-Z listings. This Javascript link opens a new window with the member’s details/imagery. If the new window does not open when you select a name it could be for a number of reasons:

* Norton Antivirus - if you are running this software it’s worth checking the programme’s preferences to see if it’s set to block pop-up windows (which may block even those links clicked on by you if it’s set to a strict level).

* Active scripting - this must be enabled in your browser for the site to function correctly. If security settings are set to a high level this can be disabled by default. This can be checked in IE6 by: View the "Tools" menu, click "Internet Options", click the "Security" tab, click "Custom Level", Scroll down and you should find a section for "Scripting" - make sure both active scripting and Java are enabled.

* Toolbars - some browser toolbars (such as those provided by Google or Yahoo) may stop pop-up windows from opening, without giving a warning that this has taken place.

* Other pop-up blocking software can also stop the new windows from opening (including the XP one provided by Windows) and not provide you with a message that a window has been blocked.

Try clicking on the following test link - if you are unable to open this simple Javascript link you may have active scripting blocked on your computer or an over-aggressive pop-up blocker (see above). Whether this link works for you or not, you should be able to browse the site via these test pages:

Are you an independent uk-based creative or service provider?

Shortly after entering your email address here, we'll send you a link to an application form to apply for your free account on this site.