Frequently Asked Questions

Having trouble? Please take a look and see if there’s an answer to your problem here. If not, contact the support team for assistance and we’ll be with you in a jiffy.


In fact if you have any ideas, suggestions or complaints to make then we want to hear them. The more you tell us about your experience, the better we can make it - contact us here.




Back to FAQ menu

Browsing The Site

Q. Images do not load fully or seem to be broken/white lines appear across images

A. White lines on images will just be where the file has not loaded correctly in your browser and so appear broken. This isn’t a problem with the images or the site itself - things like your connection speed, browser, operating system, how much available memory you have, what other programs you are running can all have an effect on the files loading on your computer. If you refresh the page they should open correctly. Try closing other applications on your computer to see if this helps.





Are you an independent uk-based creative or service provider?

Shortly after entering your email address here, we'll send you a link to an application form to apply for your free account on this site.