Frequently Asked Questions

Having trouble? Please take a look and see if there’s an answer to your problem here. If not, contact the support team for assistance and we’ll be with you in a jiffy.

In fact if you have any ideas, suggestions or complaints to make then we want to hear them. The more you tell us about your experience, the better we can make it - contact us here.

Back to FAQ menu

Contact Details

Q. Why doesn’t my name appear in the online listings?

A. This could be for a number of reasons which you can check online once logged in to your account:

* Check to make sure you have filled in your first and last names on your "Edit Profile" page.

* Ensure you have not selected to hide your name from view online - which is done with the tick box to the right of each name (and other details).

* At the top of the "Edit Profile" page there is a drop-down menu which you can use to choose what type of listing you have labelled "Select Your Account Type". Ensure you have chosen to be listed under the appropriate section - Illustrator, Photographer, Design Group, etc.

Are you an independent uk-based creative or service provider?

Shortly after entering your email address here, we'll send you a link to an application form to apply for your free account on this site.